l89w Privacy Policy — Your Information Is Fully Protected

01 Introduction

l89w is an online betting and gaming platform operated for players in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information. This privacy policy explains how l89w collects your information, how that information is used, and how it is kept secure.

When you use l89w's website or services, you acknowledge that your information may be processed in the manner described in this policy. We do not disclose your personal information to third parties without reason or without your consent. If any changes are made to this policy, we will update it on the website and notify you where applicable.

02 What Information We Collect

Various types of information are collected during registration and use of services on the l89w platform. This information falls into two main categories:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address and contact details
• National ID or passport number (for identity verification)
• Bank account details or mobile banking number (bKash, Nagad, Rocket)
• Residential address

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Your activity and usage history on the site
• Information collected through cookies and tracking technologies
• Transaction history and betting activity

03 Purpose of Using Your Information

l89w uses your personal information for the following specific purposes:

• Account management: To create, verify, and manage your account.
• Identity verification: To complete the KYC process in order to ensure secure services and prevent money laundering.
• Transaction processing: To successfully complete deposit and withdrawal requests.
• Customer support: To provide the right solution to any issue or question you have.
• Security assurance: To prevent fraud, unauthorized access, and other security risks.
• Service improvement: To enhance your experience and provide new features.
• Legal compliance: To comply with applicable laws and regulations.

Your information will not be used beyond the purposes listed above. l89w will never send you marketing messages without your consent.

04 Sharing and Disclosure of Information

l89w may share your personal information with third parties in limited and specific circumstances:

4.1 Service Provider Partners

Limited information may be shared with our trusted partners for necessary tasks such as payment processing, technical support, and customer service. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

If we are required to comply with a court order, government directive, or applicable law, your information may be provided to the relevant authorities.

4.3 Situations Where Information Is Not Shared

• It is not sold to third parties for advertising or marketing purposes.
• Information about you is not used for any commercial purpose without your consent.
• It is not shared with unrelated businesses.

05 Data Security Measures

l89w applies industry-standard technical and organizational security measures to keep your information secure:

• SSL Encryption: All data transmitted between you and our servers is protected through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is protected using strong encryption algorithms.
• Access Control: Only authorized personnel can access your information, and only as needed.
• Regular Security Audits: Our systems are regularly tested to identify potential vulnerabilities.
• Firewall and Monitoring: Advanced firewalls and real-time monitoring systems are in place to prevent unauthorized access.

That said, no technology can guarantee that sending data over the internet is completely risk-free. While we strive to ensure the highest level of protection, users are also advised to keep their passwords private and remain vigilant about their account security.

06 Cookie Policy

The l89w website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the website — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to monitor and improve site performance.
• Security Cookies: Help detect fraud and protect your account.

6.2 Cookie Control

You can manage cookies by changing your browser settings. However, disabling cookies may cause some features of the site to not work properly.

07 Data Retention Period

l89w retains your personal information only for as long as necessary. In general:

• Information for active accounts is retained for the duration the account remains active.
• Even after an account is closed, certain information may be retained for a set period for legal and regulatory reasons.
• Transaction records are retained for a defined period in accordance with applicable law.
• After the designated period, information is securely deleted or anonymized.

08 User Rights

As a user of l89w, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may correct inaccurate or outdated information in your account.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (this may not be fully possible where legal obligations apply).
• Right to Object to Processing: In certain cases, you may object to the processing of your information.
• Right to Data Portability: You may request your information in a readily readable format.

To exercise any of the above rights, please contact our support team. We will do our best to respond as promptly as possible.

09 Protection of Minors

l89w's services are intended solely for individuals aged 21 and above. We do not knowingly collect personal information from minors or assist them in creating accounts.

Age is verified at the time of registration. If a minor's account is identified, it will be closed immediately and the associated information will be deleted.

10 Payment Information Security

bKash, Nagad, Rocket, and bank transfer methods can be used for transactions on l89w. Special measures have been taken to protect payment information:

• All information is transferred through the highest level of encryption during payment.
• Card numbers or mobile banking PINs are not stored on l89w servers.
• Payment gateway providers follow their own security standards.
• Suspicious transactions are monitored automatically.

For all transactions with a minimum deposit of ৳200 and a minimum withdrawal of ৳1,000, every transaction is completed through secure channels.

11 Third-Party Links and Services

The l89w platform may include certain third-party services (such as game providers like Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These providers have their own privacy policies. You are advised to read their respective policies before accessing their websites. l89w is not responsible for how third parties use your information.

12 Changes to This Policy

l89w may update this privacy policy from time to time due to business changes, technological developments, or legal requirements. For any significant changes:

• The updated policy will be published on the website.
• The date of the change will be noted at the top of the policy.
• Registered users may be notified by email in the case of important changes.

Continued use of the service after the new policy is published will be considered as acceptance of the updated policy.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact l89w's support team. Our support team is available 24/7 to assist you.

You may reach us in Bengali or English. We treat any matter relating to your privacy with the highest importance and will work to resolve it promptly.